Frequently Asked Questions
Who makes and fulfils my order?
Our products are printed and fulfilled by Printful, a global print-on-demand service. This means every item is made to order, just for you — reducing waste and ensuring quality.
Where do you ship to?
We ship worldwide! Whether you're in Australia or on the other side of the globe, we've got you covered.
Where are your products shipped from?
We fulfil orders through a global print-on-demand network, so products are shipped from the facility best suited to your location. Not all products are available for fulfilment in Australia — some items (such as certain hats and apparel) are dispatched from facilities in the US or Europe. This helps us get your order to you faster and more affordably, wherever you are.
Will all my items arrive together?
Not always. If you order multiple products, they may be fulfilled from different locations and arrive in separate shipments. You'll receive tracking information for each parcel.
How long will my order take to arrive?
Delivery times vary depending on where your order is fulfilled from and your delivery address. Estimated timeframes from dispatch:
- Australia (AU-fulfilled products): 2–7 business days
- Australia (overseas-fulfilled products): 10–20 business days
- New Zealand: 5–10 business days
- USA & Canada: 5–10 business days
- Europe: 5–10 business days
- Rest of world: 10–20 business days
Most orders are dispatched within 2–5 business days of being placed.
How are shipping costs calculated?
Shipping is calculated at checkout based on your delivery address and the products in your order. Because fulfilment locations vary by product, shipping costs may differ between items.
Will I be charged customs or import duties?
International orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the recipient and are not included in our shipping fees.
Can I track my order?
Yes! Once your order is dispatched, you'll receive a tracking number via email for each shipment
Will my order come in one package?
If you order multiple items, they may be fulfilled from different facilities and arrive in separate packages. You'll receive individual tracking numbers for each shipment.
What if my item arrives damaged or with a print defect?
We stand behind the quality of our products. If your item arrives damaged or with a print issue, please contact us within 30 days of receiving your order with a photo of the problem and we'll arrange a replacement or refund.
Can I return or exchange my order?
Because each item is made to order, we don't accept returns or exchanges for change of mind. However, if there's a quality issue with your order, we'll always make it right — just get in touch!
Can I cancel or change my order?
Orders are sent to production quickly, so please contact us as soon as possible if you need to make a change. Once production has started, we may not be able to modify or cancel your order.
I haven't received my order — what should I do?
If your estimated delivery window has passed and your order hasn't arrived, please contact us and we'll investigate with Printful on your behalf.
How do I get in touch?
You can reach us via our Contact page. We aim to respond to all enquiries within 3–4 business days.